For my test use, I asked both CCPL's Contact US and Ask Us Now the same question. To make things simple, I made it an easy question, "What is Maryland's state drink, and where can I find information like this in the future?"
Both services got me the right answer, Milk, when it was made so, and gave me a website about Maryland's other symbols. Contact Us gave me the Maryland government website about state symbols, and Ask Us Now gave me the Maryland Kids Page list. I believe that the official Maryland site is the better site to give, but they both had the correct information.
Both services were very quick at giving me a response, although I don't know how long I would have had to wait if it were not such an easy question, and I do think it's nice that Ask Us Now has an option to send me the answer over email if I had to leave the computer.
One thing that I did find a little annoying is that the link the librarian gave me in the chat page did not work right. I'm pretty sure this is just because of the chat page, because the link in the follow-up email worked just fine, but when I clicked on the link in the chat page, it told me that no such page existed. I had to modify the URL and get rid of some extra symbols that had somehow gotten onto the end of the correct URL to get to the right page. While I was able to do this fine, someone who did not know much about the internet would not have been able to. As I said, it was just fine in the email, and someone using the chat could just copy and paste, but I hardly think that's ideal. This might have been just a one-time problem, but I did the follow-up survey and mentioned it just in case.
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